Holiday Sale 70% OFF + Free Gift GO >>

Topics: All Devices

*BETA* Detailed Location History

Oct, 10 7
*Currently in Beta Testing!*The Detailed Location History gives you a look into where your child was when at a named location. There is no limit on the amount of locations you can name!  Select the named location you would like to view from the Timeline, such as the School. Verify tha...

Activating a replacement device (GPS 1)

Oct, 10 6
Note: GPS 2  guidance is available here  Once you receive your replacement AngelSense device and have charged it for 4 hours, Primary Guardians can activate it in the AngelSense app. *Please activate your replacement device as soon as you receive it in order to avo...

Alarm (GPS 1)

Oct, 10 5
Note: GPS 2 (Verizon) guidance is available here The alarm feature is designed to help you locate your child when nearby in a crowd, indoors, or hiding.Go to the Menu on the upper right hand side and then click on Alarm.               ...

AngelCall going through as Listen-In

Oct, 10 4
If you make an AngelCall and your child does not hear you, it may be that the call went through as a Listen-In call, which happens sometimes due to poor cellular reception. Please try again and if this issue persists try AngelCall in an area with good cellular reception to assure this is the issue.&...

Battery life (GPS 1)

Oct, 10 8
Note: GPS 2 (Verizon) guidance is available here  The battery can last up to 16-24 hours with 30 second GPS updates using AngelSense’s Smart Power Management after a full charge (4 hours). This is the standard mode of operation. The battery life can be impacted&nb...

Battery type

Oct, 10 13
Select a device below AngelSense Guardian GPS 1: AngelSense Guardian GPS 2:  

Can the device get stolen or lost?

Oct, 10 5
If the device is secured in a concealed way using the fasteners, it is unlikely that it would be lost or stolen. Such as inside the pocket or by using the Belt accessory worn under the clothes. 

Can we use the device on the beach?

Oct, 10 6
Yes, but it is not designed for submersion in water. We do have Waterproof Options!  Related Articles:AngelSense Wearables

Cellular transmission

Oct, 10 4
The AngelSense analytics server carefully manages the device to minimize the amount of information transmitted. The device transmits less than 1 MB a day, like a small email attachment or ~1 minute call.

Charging and Turning On the Device

Oct, 10 4
Note: GPS 2  (Verizon) guidance is available here  The Guardian device is charged with a standard USB charger. It takes about 4 hours to recharge the battery. The device automatically powers on when it is plugged in.    To charge the battery:Connect ...

Charging indication (GPS 2)

Oct, 10 9
Note: GPS 1 (AT&T device) guidance is available here When you plug the device into the charger you will get an audible message saying "Device Is Charging" and you will see the message on the screen: "Screen will black out when unplugged. New User? Download...

Choosing a cellular carrier

Oct, 10 4
The AngelSense device works off the cell towers and networks of AT&T and Verizon. It has no bearing whatsoever on your personal cell phone provider. The tracker is not billed to your service, but to its own with us. During the setup process, the default order is for our GPS 1 model, which u...

Comparison of AngelSense devices

Oct, 10 5
Here is a comparison of the two AngelSense device models to choose from:  AngelSense GPS 1 Device: Cellular Network: AT&T in the US, Multiple main carriers in Canada and in the UK.Size: 3.03 x 1.85 x 0.78 inWeight: 2.3 OzAccessories: Belt (GPS 1)Water Resi...

Device Buttons (GPS 1)

Oct, 10 3
Note: GPS 2  (Verizon) guidance is available here  The SOS/call buttons can be used to validate the device is on. A short press on any of them will light up both LEDs. The small button on the left side of the device by the USB port is the power button. It is r...

Device is not charging

Oct, 10 11
Please follow the troubleshooting steps below:Try an alternate charger Try alternate outlets Plug the device in to the charger and assure it is chargingAssure device is onContinue charging for about two hoursUnplug the deviceAssuming the network selected for the device (Verizon or AT&...

Device is on indication (GPS 1)

Oct, 10 2
Note: GPS 2 guidance is available here Press one of the front buttons (SOS/Call) for a few seconds and make sure the LEDs light up.How do I turn the device on? NOTE: When purchasing your AngelSense Kit, if no device is chosen the default device is the GPS 1 device....

Device picture

Oct, 10 6
AngelSense GPS 1:AngelSense GPS 2: Related Articles:Comparison of the AngelSense devices (features/sizes)AngelSense Wearables 

Device Size and Weight (GPS 2)

Oct, 10 4
Note: GPS 1 Guidance (AT&T ) is available here  Size: 4.31"  x 2.32"  x 0.47" Weight: 3.99 oz  NOTE: When purchasing your AngelSense Kit, if no device is chosen the default device is the GPS 1 device.  Related A...

Device status (GPS 1)

Oct, 10 6
Note: GPS 2 (Verizon) guidance is available here At the bottom of the browser window is a permanent status bar. It does not change when moving between screens of the AngelSense app.The status bar displays the status of the Angelsense Guardian device. The app receives periodi...

Do we receive a new and unused device?

Oct, 10 2
The Subscriber Kit is sent with an AngelSense Guardian GPS tracker. We configure and test the Guardian GPS tracker before shipping it so it is not "unused". As long as the service fee is paid on time you enjoy a full warranty on the tracker. If there is a defect or malfunction, we immediat...