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Topics: Troubleshooting

Accessing the “Help Center”

Activating a replacement device (GPS 1)

Advanced Troubleshooting Steps (GPS 1)

App not loading

Calling device causing missing transit

Device is not charging

Empty timeline (GPS 1)

GPS reception issues

Handling false notifications

If your device gets submerged in water (GPS 1)

Installing the app

Login Issues

Lots of “No Communication” entries during the day

Notification missing

Notifications delay

Preserving battery life (GPS 1)

Remote App and Device Software Update (GPS 1)

Remote App and Device Software Update (GPS2)

Removing the battery (GPS 1)

Removing the battery (GPS 2 )