Holiday Sale 70% OFF + Free Gift GO >>

App not loading

Generally, white screen issues or the app not loading are due to inadequate cell or WiFi on your phone in order for the app to load. We suggest the following steps to try and get it to load:
  1. Force close other apps – simply exiting an app does not stop it from running.
  2. Log out and then log back in. 
  3. If you are using the installed app, try uninstalling and then reinstalling the app.
  4. Try connecting your phone to a strong WiFi network to see if your app will then load.
  5. When leaving home and transitioning from WiFi to data on your phone, it is typical to lose internet connection. In order to not lose connection to the app, you can try turning off WiFi in order to use data instead. 
  6. If you are having issues with your installed app on your phone, please try logging in with your web app at app.angelsense.com 
  7. If using the web app, verify you are using the correct web address of app.angelsense.com
  8. If using the web app, please try using an alternate browser (ie. Puffin, Chrome, Firefox, Windows, Safari, etc…)
  9. If you are still having issues accessing your app from your mobile device, please try accessing it from your PC with your web app to verify you can log in, app.angelsense.com
  10. Contact your cellular carrier to verify that AngelSense (app.angelsense.com) is not restricted.
  11.  Ad blockers may affect the web app loading. Verify that your adblocker will allow app.angelsense.com

 

Related Articles:

Location via text
Why are there lots of "No Communication" entries during the day?
How can I use the system when the app shows “No Communication”?
How do I turn the device on?
Turning on / restarting

Device on indication
Connecting GPS 2 to Wi-Fi
Indoors Tracking with GPS 2

Mobile Hotspot with GPS 2

Was this article helpful?
Dislike 0
Views: 9