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GPS 2 Replacement

CHARGE THE DEVICE 


The Guardian device is charged with a standard USB charger. It takes about 2 hours to recharge the battery.

 



To charge the battery: 

 



To power on the device: 


 



Note: If the power button is pressed when it is on it will just restart, to prevent your child from turning it off.

 


If you do not get this message: Assure the audible indication volume is turned up:


 


1. Go into your Menu and select “Settings” and “General”



2. Verify the volume for the audible indication of charging is turned up. You can also set it to vibrate upon being plugged in.


3. Unplug your device and reconnect it to the charger. Contact us if you still do not get an audible message.



 



ACTIVATE THE DEVICE



Once you receive your replacement AngelSense device, have charged it for 4 hours, and powered it on you can activate it in the AngelSense app.

 



*Please activate your replacement device as soon as you receive it in order to avoid a lapse in coverage. After 7 days, the inactive device’s cellular line will automatically be suspended.

 




1. Go to the Menu and Choose “Settings” and “General”



2. Look at the back of your AngelSense device for the device’s ID number and select it in your app.



3. Click “Save”




GAIN COMMUNICATION

Try taking the device out in transit at least 1.5 miles outdoors away from charging location. This way the device can fully connect to local towers and GPS in the area.


 


If your device does not gain communication after taking it out, the potential reasons are:

 



  • No cellular coverage (distance from the provider’s cell tower and the load on it).

    • In this case, contact us providing this information as an alternate cellular carrier may be needed.



  • The device is off.

    • Assure the device is on by holding the power button down until it vibrates to start/restart the device.



  • Otherwise contact us providing as much information as possible



 


Note: The current device will be deactivated 7 days after receiving the replacement device.


 


 


 


Verizon is updating its network to cover only new technology and some, like our GPS 2, will be phased out over time. They will no longer be activating new 3G devices, but this does not affect our current GPS 2 device. We are in the process of working on a solution that meets all of our clients’ needs so that we are prepared when the time comes. Please do not worry, as we are making sure to plan ahead and there will be no service interruptions.  As soon as we have more information we will reach out to you.


AngelSense GPS Tracker Device

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