Centro de ayuda

Login Issues

• Verify you are typing in your email correctly


• Verify you are typing in your password correctly (it is case sensitive)


• Try the Forgot Password option


• If you are using a Temporary Password, verify that it has not expired. (Only valid for 24 hours)


• If using the web app, verify you are using https://app.angelsense.com
  
  
  
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    iPhone/iPad Safari users may need to make sure cookies are allowed:
    
    
    
    
    • Settings
    
    
    • Safari
    
    
    • Block cookies
    
    
    • Select “always allow”
    
    
    
    
  
  
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    iPhone/iPad Safari users may need to delete your cache:
    
    
    
    
    • Settings
    
    
    • Safari
    
    
    • Clear history and website data
    
    
    • Clear history and data
    
    
    
    
  
  
  
  


• If using the installed app, try uninstalling and reinstalling your app
  
  
  
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    Note: Uninstalling only removes the app from your Smartphone/Tablet. The Guardian device and server will continue to communicate and all information received from the Guardian device will be saved on the server.
    
    
  
  
  
  

NOTE: It is important that Guardians log in with their own email address instead of having a shared login. This will prevent issues with notifications and logging in.